1. Definitions

● 1.1. ‘Company’ means Top2bottom London Services LTD
● 1.2. ‘Customer’ means the client, person/s firm or Company to which the works Quotation is addressed.
● 1.3. ‘Quotation’ means these conditions together with the particulars and referred documents forming part of the
Company’s offer
● 1.4. ‘Works’ means the work as described or referred to within the Quotation and any variations thereto which may be
carried out by the Company.
● 1.5. ‘Contract Sum’ means the VAT exclusive amount payable to the Company for the execution of the Works adjusted
for any variations and other compensatory payments mentioned herein. VAT is chargeable in addition as required by the
regulations current at the relevant time. No discount is allowable unless shown in the Quotation.
● 1.6. ‘Site’ means the agreed area of land and/or buildings to be occupied by the Company for the purpose of carrying
out the Works.
● 1.7 ‘Subcontractor’ means a person or entity that has been awarded by the Top2bottom London Services the
performance of part of the work or services of an existing or new employment or contract entered between the general
Top2bottom London services and the contracting party.
● 1.8 ‘Variation’ means a change in the original scope to works agreed between the client and Top2bottom london
services
● 1.9 ‘Liquidated damages’ means damages to equal a sum of money in which to be paid to either party for any loss
incurred, only where formally agreed as part of a contract.

2. General

● 2.1. The Company is entitled to continuity of work in a logical sequence without obstruction or restriction during
normal working hours. If for any reason beyond the Company’s control such continuity is broken or the Site working
hours are restricted in any way or if overtime is required to recover lost time for such reasons, the Company shall be
entitled to reimbursement from the Customer of any additional costs and losses so caused. The Company’s normal
working hours are 08.00 to 17.00 hours Monday to Thursday inclusive and 08.00 to 16.00 hours on Friday.
● 2.2. The Customer may, without invalidating the Contract, instruct a variation to the Works. The valuation of a variation
instructed by the Customer shall be agreed prior to the Company being obliged to undertake the additional works as
instructed. Where no price is agreed, and the Company undertakes the work at their discretion, the varied work shall be
valued on a daywork basis using the Company’s current schedule of daywork rates.

3. Commencement and completion

● 3.1. The Works will be commenced and completed within the agreed time after the acceptance of the Quotation or, if
there is a period or periods agreed in writing for the execution of the Works, within the period(s) so agreed.
● 3.2. The Company shall not be responsible for, and no liability shall accrue to the Company for delays in the
completion of the Works due to causes beyond its control. Where a period for performance is agreed in accordance with
3.1, the Company will be entitled to an extension of time for any delays due to causes beyond the control of the
Company and for any suspension brought about under clause 4.5.
● 3.3. If the Company is delayed or disrupted in the execution of the Works due to any acts or omissions of the Customer,
his servants, agents or other contractors appointed by him, then the Company shall be entitled to reimbursement from
the Customer of any additional loss and or expense arising from such delay or disruption.
● 3.4. If the Company fails to complete the Works within the period for performance and such failure is not attributable to matters referred to in 3.2 and/or 3.3, the Company will not be liable for any loss, expense, cost or liability incurred or
sustained by the Customer unless an agreed rate of liquidated damages forms part of this contract and is formally
agreed in advance along with the mechanisms for calculating the sums.

4. Payment

● 4.1. If the Works are to be undertaken over a period in excess of 4 weeks from the commencement of the Works, the
Company will be entitled to stage payments. In circumstances where the Works are to be completed in a period up to 4
weeks then the Company will issue an invoice upon completion of the Works.
● 4.2. Where the Company is entitled to stage payments they shall be issued at intervals of not less than four weeks
calculated from the date of commencement of the Works. The interim invoice for payment shall indicate the value of
work performed together with the value of any unfixed materials delivered to the Site and any other sum to which the
Company is entitled under these conditions, less any previous payments. The date of such invoice is the due date.
● 4.3. The final date for payment of the notified sum shall be 30 days from the due date.
● 4.4. After completion of the Works the Company shall submit a final invoice for payment indicating the total value of
work executed and any other amounts to which the Company is entitled under these conditions, less any previous
payments. The due date for this final invoice is the date the invoice is made and the final date for payment is 30 days
after the due date.
● 4.5. If the Customer fails to make payment by the final date for payment, the Company, subject to giving 7 days’ notice,
shall be entitled to suspend the execution of the Works. The Company shall not be obliged to re-commence the
execution of the Works until the Customer has made payment of any of the amount due in full. The Company will be
entitled to reimbursement from the Customer of any additional costs and losses so incurred as a result of such
suspension.

5. Risk

● 5.1. The risk of damage or loss in unfixed materials shall pass to the Customer immediately on delivery to the Site.
Unfixed materials that have been delivered to site shall remain the property of the Company including the right to
dispose thereof, until the Company has received payment in full in respect of those materials.Items may be disposed
thereafter 14 days, where any outstanding monies will still be due.
● 5.2. The risk of damage to materials incorporated into the Works and the cost of replacement or repair of such materials
lies with the Customer, except where such damage is caused by the negligence of the Company.
6. Statutory requirements, fees and charges
● 6.1. The Customer shall be responsible for obtaining all statutory consents, permissions and approvals necessary for the
execution of the Works unless otherwise expressly stated in the Quotation.
● 6.2. All fees and charges paid by the Company in compliance with statutory requirements applicable to the Works will
be reimbursed by the Customer which will be in addition to the Contract Sum.

7. Insurance

● 7.1. The Customer shall insure against loss or damage arising from any cause whatsoever to the Works and unfixed
materials and any existing structures together with all contents.
● 7.2. If any loss or damage as referred to in 7.1 occurs, the Customer shall issue instructions for the reinstatement and
making good of such loss or damage as a variation and such instructions shall be valued under 2.2.

8. Existing structures and attendances

● 8.1. If during the execution of the Works the Company encounters unforeseen conditions or obstructions of any kind
from the client or any parties that may represent the client, which result in the incurrence of additional costs and losses
by the Company, then such additional costs and losses shall be paid by the Customer to the Company.
● 8.2. All water and power required for the execution of the Works will be provided free of charge by the Customer to the
Company.

9. Exclusions

● 9.1. Unless stated in the Quotation the following work, facilities, attendances, etc are excluded from the Works:
providing electrical power supplies; fixed scaffolds or other access systems; safety lighting; removing waste from site;
skips; providing a performance bond; acting as Principal Contractor in connection with CDM Regulations. these
exclusions are also fair and reasonable under the Consumer Rights Act 2015

10. Termination

● 10.1. Any breach whatsoever of these conditions by the Customer shall entitle the Company to terminate its
employment forthwith.
● 10.2. If the Customer shall become bankrupt or have a Receiver or Administrator appointed or go into liquidation or
have a receiving order made or make a composition with its creditors, then the Company may by written notice
terminate its employment forthwith.
● 10.3. In the event of termination under 10.1 the Company, in addition to the value of the work executed and the amount
of any other monetary entitlement under these conditions, shall be entitled to be reimbursed any loss of profit on the
unexecuted work and any other additional costs and losses arising from such termination.
● 10.4. If for whatever reason the employment of the Company is terminated, the Customer hereby agrees to permit the
Company entry to the Site to retake possession of its unfixed materials, plant and equipment.
11. Limit of Liability
● 11.1. Insofar as the applicable law permits the Company’s liability for any matter that is its risk under the contract shall
be no greater than the tender sum as included in the Quotation. And under UK law, particularly with regard to the
Unfair Contract Terms Act 1977.

12. Applicable Law

● 12.1. This agreement is subject to the law of England and Wales.
13. Dispute Resolution
● 13.1. If a dispute arises under this Contract, Any disputes arising out of or in connection with this Agreement shall be
first resolved through mediation first, then arbitration, and then the courts.As part of mediation the Senior
Representatives of the Parties to this contract shall meet in good faith in an attempt to resolve the dispute. If the Senior
Representatives cannot resolve such a dispute within 10 days, then the dispute shall be referred to Managing Directors
of the Customer and Contractor who shall meet in good faith in an attempt to resolve the dispute within a further 10 days.
● 13.2. However, either party, at any time, may refer to any dispute arising under or in connection with the Contract to
Adjudication in accordance with Part I of the Scheme for Construction Contracts (England and Wales) Regulation 1998
(Amendment) (England) Regulation 2011.
● 13.3. The Adjudicator shall be nominated by the President or Vice President of the Royal Institute of Chartered
Surveyors. 13.4. All disputes arising under or in connection with the Contract shall be finally decided by litigation

14. Confidentiality

14.1 The Client and /or Subcontractor shall not disclose any confidential information relating to the Contractor or its clients, or
parties in relation, including but not limited to trade secrets, client lists, pricing, workforce, and other proprietary information, to
any third party without the prior written consent of the Contractor. Confidentiality term is indefinite. A breach in confidentiality
can result in legal actions.

15. Independent Contractor Relationship

15.1 The Subcontractor is an independent contractor and not an employee, agent, or partner of the Contractor. The Subcontractor
is solely responsible for all taxes, withholdings, and other statutory or contractual obligations concerning the payment of the
Subcontractor's employees, if any.
15.2 Subcontractor must comply with all relevant employment laws

16. Non - Solicitation for Subcontractors

16.1 During the term of this Agreement and for a period of 36 months following its termination, the Subcontractor shall not,
directly or indirectly, solicit or attempt to solicit any business from the Contractor's clients or customers, nor shall the
Subcontractor engage in any activity that may be construed as competing with the Contractor's business.

17. Sub-contractors insurances

17.1 The Subcontractor shall maintain appropriate insurance coverage, including but not limited to workers' compensation,
general liability, and automotive liability insurance, as required by applicable law and regulations. Proof of public liability
insurance with cover up to £10,000,000 if a LTD & £1,000,000 if a sole trader, must be shared. Including Employee liability
insurance proof.

18. Cancellations

18.1 A 50% fee will apply for cancellations made within 48 hours of the scheduled booking.

Cleaning services Terms & Conditions

Scope of Services

Our company provides [list specific cleaning services]. These services do not include [list any excluded services].

Booking and Cancellation

Services can be booked via email. Cancellations must be made at least 48 hours in advance to avoid a £70 charge. Rescheduling requests must be made 72 hours in advance.

Payment Terms

Pricing is based on standard charges agreed. Late payments will incur a10% charge.

Liability and Insurance

Instructing us to undertake work means, you agree to our disclaimer if any damages occur due to moving items away from work areas we do not take responsibility as these should already be clear. 

Customer Responsibilities

Customers must provide access to the property and ensure the area is free of hazardous materials. Valuables should be secured.

Health and Safety

We do not clean hazardous conditions. Customers must ensure the safety of our staff, including securing pets.

Service Guarantee and Complaints

If you are not satisfied with our service, please contact us within 24hours. We will address and resolve complaints promptly.Subject to works instruction

Termination of Services

Customers can terminate the service with 5 days’ notice. We may terminate services for non-payment or unsafe conditions.

Privacy and Confidentiality

We protect customer data as per our privacy policy. Confidential information observed during service will remain confidential.

Force Majeure

Services may be suspended due to unforeseen circumstances beyond our control without liability.

Amendments to Terms

We reserve the right to amend these terms. Customers will be notified of changes via email or whatsapp.

Governing Law

These terms are governed by the laws of England.